Shipping policy

Shipping Policy — Aziz Store

At Aziz Store, we offer delivery across Pakistan through trusted courier partners. We aim to process and dispatch orders as quickly as possible while ensuring a smooth and reliable delivery experience.

1. Standard Delivery Timeframes

Aziz Store offers nationwide delivery across Pakistan.

Region	Estimated Delivery Time
Lahore	2–3 working days
Major Cities (e.g., Karachi, Islamabad, Rawalpindi, Faisalabad, etc.)	3–5 working days
Other Cities & Remote Areas	5–7 working days

Note: Delivery timelines are estimated and may vary due to public holidays, weather conditions, unforeseen circumstances, or operational delays from courier partners.

2. Shipping Charges

Free Delivery: Available on all orders above PKR 8,000.
Standard Shipping: PKR 350 for orders below PKR 8,000.

3. High-Value Orders

Cash on Delivery (COD) is available for orders up to PKR 15,000.
Remote Area Orders: Orders being shipped to remote or non-serviceable areas may require advance payment before dispatch, depending on courier service availability. Our support team will contact you if advance payment is required.
For orders above PKR 15,000, a 70% advance payment is required to confirm the order.
For orders above PKR 30,000, a 100% advance payment is required to confirm the order.

These requirements help ensure secure order processing, faster dispatch, and product availability for high-value orders.

4. Order Processing Time

Orders placed before 3:00 PM (Pakistan Standard Time) on a working day are processed the same day.
Orders placed after 3:00 PM, on weekends, or on public holidays are processed on the next working day.
Once 24 hours have passed after placing an order, the order can no longer be canceled.
If you need to make changes to your order or request a cancellation, please contact us within 24 hours of placing your order.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via SMS and/or email.

You can use the provided tracking information to monitor your shipment until delivery.

6. Undeliverable Orders

If the recipient is unavailable or unreachable at the provided delivery address:

The courier may attempt delivery up to two times.
If delivery remains unsuccessful, the parcel may be returned to our warehouse.
Re-dispatch may require an additional shipping fee.

7. Delivery Address Accuracy

Please ensure that your shipping information is accurate and complete at checkout.

Aziz Store is not responsible for:

Delays caused by incorrect or incomplete addresses.
Failed deliveries due to inaccessible, unattended, or incorrect delivery locations.
Additional charges resulting from an incorrect or incomplete address.