Privacy policy

Privacy Policy

Last updated: August 16, 2026

This Privacy Policy describes how Aziz Store (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from our website, or otherwise communicate with us regarding the Site and our Services.

For purposes of this Privacy Policy, "you" and "your" means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we collect in connection with our Services.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, legal requirements, or other operational reasons.

When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

To provide our Services, we may collect personal information from different sources depending on how you interact with Aziz Store.

We may use the information we collect to:

Process and fulfill your orders
Arrange shipping and delivery
Process payments
Provide customer support
Process returns, refunds, and exchanges
Communicate with you regarding your orders
Improve our website, products, and services
Prevent fraud and unauthorized activity
Comply with applicable legal obligations
Send promotional communications where permitted

What Personal Information We Collect

The type of information we collect depends on how you interact with our website and Services.

Information You Provide Directly

Information you may provide to us includes:

Contact details: Name, address, phone number, and email address.
Order information: Billing address, shipping address, order details, payment confirmation, email address, and phone number.
Account information: Username, password, and other information required to manage your account.
Customer support information: Information you choose to provide when contacting us about an order, product, return, exchange, or other inquiry.

You may choose not to provide certain information. However, some information may be required to process your order or provide specific Services.

Information We Collect Automatically

When you visit or use our website, certain information may be collected automatically.

This may include:

Device information
Browser type
IP address
Network connection information
Pages visited
Website interaction information
Usage data
Cookies and similar technologies

We may use this information to understand how visitors use our website, improve website functionality, analyze performance, and provide a better shopping experience.

Information We Receive from Third Parties

We may receive information from third-party service providers that help us operate our business, such as:

Shopify and other website service providers
Payment processors
Courier and shipping partners
Analytics providers
Customer support providers
Marketing and advertising service providers

These third parties may process information as necessary to provide their services.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Products and Services

We use your information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order and delivery notifications
Manage customer accounts
Process returns, refunds, and exchanges
Provide customer support

Marketing and Advertising

Where permitted, we may use your information to send promotional communications about our products, offers, and services.

You may opt out of promotional communications at any time by using the unsubscribe option provided in promotional emails or by contacting us.

Security and Fraud Prevention

We may use personal information to detect, investigate, and prevent fraudulent, unauthorized, illegal, or malicious activity.

If you create an account with us, you are responsible for keeping your login credentials confidential.

Customer Support and Service Improvement

We may use your information to respond to customer inquiries, resolve issues, improve our products and services, and maintain our relationship with customers.

Cookies

Like many websites, Aziz Store may use cookies and similar technologies.

Cookies may help us:

Remember your preferences
Keep your shopping experience functional
Understand website usage
Analyze website performance
Improve our Services
Provide relevant advertising where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

Our website is powered by Shopify, which may use cookies and related technologies to operate and improve the store.

How We Disclose Personal Information

We may share personal information with third parties when necessary to operate our business and provide our Services.

This may include:

Payment processors
Courier and shipping companies
Fulfillment partners
Website and IT service providers
Customer support providers
Analytics providers
Marketing and advertising partners
Other service providers working on our behalf

We may also disclose information when required to comply with applicable laws, legal processes, or lawful requests from authorities.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or platforms.

If you follow a link to a third-party website, you should review that website's privacy policy and terms of use. Aziz Store is not responsible for the privacy, security, content, or practices of third-party websites that we do not control.

Children's Data

Our Services are not intended for children to use independently.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action where required.

Security and Retention of Your Information

We take reasonable measures to protect the personal information we collect.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, process transactions, comply with legal obligations, resolve disputes, maintain business records, and enforce applicable agreements and policies.

Your Rights

Depending on applicable law, you may have rights regarding your personal information, including:

Right to Access: You may request access to personal information we hold about you.
Right to Correct: You may request correction of inaccurate information.
Right to Delete: You may request deletion of personal information where applicable.
Right to Withdraw Consent: Where processing is based on consent, you may request to withdraw your consent.
Right to Restrict Processing: You may have the right to request restriction of certain processing activities.
Managing Communication Preferences: You may opt out of promotional communications.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how Aziz Store handles your personal information, please contact us using the details below.

We will review and respond to your concern as appropriate.

International Users

Aziz Store currently focuses on providing services to customers within Pakistan.

Some of our third-party service providers, including technology, payment, analytics, or other service providers, may process information outside Pakistan where their services require it.