Refund policy

Return, Refund & Exchange Policy

At Aziz Store, we are committed to providing our customers with quality products and a reliable shopping experience. We carefully inspect orders before dispatch to ensure that the correct products are delivered in good condition.

Due to the nature of different products we offer, returns are not accepted for personal preference, change of mind, or simply not liking the product.

Returns and exchanges are only accepted in cases where the product is damaged, defective, incorrect, or does not match the order, subject to verification and approval by our team.

Damaged, Defective, or Incorrect Items

  • Return or exchange requests must be submitted within 24 hours of receiving your order if the product arrives damaged, defective, incorrect, or incomplete.

  • The product must be unused and in its original condition and packaging, unless the issue itself requires opening or inspection.

  • All original packaging, tags, accessories, manuals, and other included items should be retained.

  • A valid order number, receipt, or proof of purchase may be required.

  • Products purchased through Aziz Store are eligible according to the terms of this policy.

If your order arrives damaged, defective, or incorrect, please contact our support team within 24 hours of delivery.

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

Important

  • Please provide clear unboxing photos or videos showing the condition of the package and product when reporting an issue.

  • Keep the original packaging and all included accessories until your request has been reviewed.

  • Products that have been used, damaged after delivery, modified, or returned without their original components may not qualify for a return or exchange.

  • Claims submitted after 24 hours of delivery may not be accepted.

Return Process

To initiate a return or exchange:

  1. Contact Aziz Store through email or WhatsApp within the applicable return period.

  2. Provide your order number, details of the issue, and clear photos/videos where applicable.

  3. Our team will review and verify your request.

  4. If your request is approved, you will receive return instructions.

  5. Do not send any product back without prior approval from Aziz Store.

  6. The return address and shipping instructions will be provided after your request is approved.

Returns sent without prior approval may not be accepted or processed.

Refund & Exchange Policy

At Aziz Store, we aim to resolve product-related issues fairly and efficiently.

Exchanges

Where possible, we may offer an exchange or replacement for products that arrive damaged, defective, incorrect, or incomplete.

An exchange is subject to product availability.

Refunds

Refunds are generally provided only when:

  • The wrong product was sent and a replacement is not available.

  • The product arrives defective or damaged and cannot be replaced.

  • The ordered product is unavailable after the order has been confirmed.

  • Aziz Store approves a refund under exceptional circumstances.

Refund eligibility is subject to product inspection and approval.

Refund Timeline

  • Once the returned product has been received and inspected, we will notify you of the outcome.

  • If your refund is approved, the refund will be processed to the original payment method, where applicable.

  • Refund processing may take up to 7 business days after approval.

  • Bank or payment-provider processing times may vary.

  • If you have not received your approved refund after the stated processing period, please contact our support team.

Products Not Eligible for Return

Unless the product is received damaged, defective, incorrect, or incomplete, the following may not be eligible for return:

  • Products that have been used or worn

  • Products damaged after delivery due to customer handling

  • Products missing original packaging or accessories

  • Products that have been altered, modified, or repaired

  • Products returned because of a change of mind or personal preference

  • Products returned after the applicable return period

Order Inspection

We strongly recommend checking your parcel before or immediately after opening it. For damaged packages or products, take clear photos/videos during the unboxing process.

This helps our team investigate and resolve your request efficiently.

Contact Us

For return, refund, or exchange assistance, please contact Aziz Store:

Email: [Your Email Address]
WhatsApp: [Your WhatsApp Number]

We reserve the right to review each return, refund, or exchange request individually and make a final determination based on the condition of the product and the circumstances of the request.